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Archive for the ‘Lessons Learned’ Category

Later, when you see the current president’s official portrait will you think builder, fixer, or wrecker?

When a president is mostly a wrecker:  Healthcare: Ends or reduces the current plan with no replacement. Regulations: Ends environmental regulations without continuing protections for public health. Ends investment and banking regulations without continuing economic crash protection. Taxes: Puts in place a program that further enriches wealthy individuals and businesses, but barely helps the middle class. Climate change: Ends international agreements, angers allies, and ignores scientific facts. Peace broker: Takes one side and then blames the resulting anger and violence on the other side. Financial disclosure: Refuses to do this, and then finds ways to use the office to expand personal wealth. Past leaders: Constantly destroys their credibility, and then puffs-up in pious self-congratulation.

When a president is a skilled fixer of flawed programs: Evaluates heath care programs and fixes the problems. Ends unnecessary environmental regulations but retains those essential for public health. Works to expand climate change research and cooperation around the world. Proposes ideas to improve trade agreements in order to strategically advance US interests. Builds on current nuclear containment agreements to further limit the possibilities of war. Explains what the administration is doing in a manner that clearly demonstrates a deep knowledge of public policy. Proudly stands on the shoulders of those who came before, references learning about both problems and possibilities from them, and proposes new and constructive ideas as next steps. Understands that viciously denouncing past leaders eliminates the possibility of building enough support to lead the entire country.

When a president is a visionary builder: Proposes new and innovative programs and project initiatives to advance the society as a whole. Designs government sponsored infrastructure projects to energize sagging economies. Writes civil rights protections into the law in order to strengthen and insure equal justice. Supports international watchdog organizations and provides resources and new ideas to help resolve difficult conflicts. Keeps promises without totally wrecking past accomplishments. Honestly explains why some promises cannot be kept instead of spreading lies. And talks about past leaders with gratitude for their service, and respect.

Are you happy with what we have now? If not, what are you doing about it?

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Who we are as Americans is made very clear in the Constitution. Who we are as individuals is the sum total of our deeds and our words! So when you think about it, what we have here now is a serious misalignment between our president and our constitution.

“The Donald” spoke at the NRA convention in Dallas this week and promised that no one will take away the second amendment as long as he is president. He also stated that he knows all Democrats and NRA critics will take it away if they get the chance. Honestly, I really don’t know a single person who advocates eliminating the second amendment.

The writers of the second amendment did so in the context of guns they had at the time and worries about militias. Years later, no one wants to take away that basic constitutional right to self-defense, to shoot targets for sport, and to hunt. But it’s also true that the constitution does not preclude the possibility that changes in society and weapon technology might suggest that a few adjustments are appropriate. Sadly today’s angry rhetoric is too polarizing to allow civilized conversation on the topic, and Trump’s NRA speech was certainly not designed for healing.

In fact, the president’s NRA speech was mostly a rambling campaign style laundry list of boasts and unexplained promises. It was vintage Trump… big boasts, few details, and no empathy. Recently all his speeches have become rallies that repeat the topics of his daily chaos-producing tweets and mind-changes with more self-praises and angry attacks. The NRA speech was no different.

The result is that those in Trump’s “base” take leaps of faith regarding his promises, while countless others plunge into a deep depression fearing that their future will be in country of hostile divisions and global isolation.

Those of us who have been engaged in branding our institutions, cities, or nations, always begin by asking: Who are we? It is a question that usually can be answered by reviewing founding missions. Once a founding mission is understood, clear guidelines for appropriate programs, projects, value statements, messages, and future goals, become apparent. It also becomes apparent what leadership qualities and values future visionaries must possess.

The basic values deeply embedded in the U.S. Constitution are simply individual freedom, equal opportunity, and justice for everyone. And in our country no one is above the law. Our goal, then, must be for all Americans to model those values at home and around the world… yes, including the president.

As James Comey calmly put it in one of his recent TV interviews: “Who we are is all we have.”

 

 

 

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We live in dangerous times. Just how critical is the U.S. role in maintaining world peace? Is it not likely that another world war will incinerate much of the planet? Is isolationism even an option any more? If the U.S. does not step up and lead the world with unifying ideas, then who will? And will we like the answer?

Here’s the problem. A “me first”stance in any communication creates division. It also creates division in world leadership. And when presidential rhetoric is embarrassingly self-congratulatory, the result can be a permanent barrier to any genuine collaboration. This is simply how communication works.

Allies will react defensively. They will eventually look for and find new collaborators. Lasting leadership requires win-win strategies. Liberty and justice for all are win-win ideas… as are individual freedom, equal opportunity, and world peace. But these are not compatible with ego-driven leadership.

The fact is that both institutions and nations share similar brand identity characteristics. Pride in association is the essential motivator. Win-win initiatives are basic to sustainable success. Unifying brands don’t just fall out of ego-driven heads. To endure, everything must be authentic.

Bottom line: The founding “idea of America” is authentic… and the world needs it now more than ever. But arrogance and isolationism have us neutralized, and any declared win with regard to North Korea will not mean we can sleep better.

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Helping leaders with their communication taught me that long-term success requires strong values, earned credibility, genuine substance, and reasonably polished language skills. There are countless examples of leaders of industry, institutions, and nations who eventually failed because they focused primarily on exercising power and building personal wealth.

When it comes to nations, the general public might react indifferently to autocrats for a while. But indifference inevitably turns to fear of social uncertainty, and eventually to anger and rebellion.

With universities, morale and academic progress will plummet, students will demonstrate, and faculties will officially vote no-confidence.

With nonprofits, NGO’s, and associations, professional services will nose-dive… especially when funds raised to advance the cause are diverted to enrich their leaders.

The bottom line is that sustainable leadership must always stem from trustworthy intentions and greater good driven goals. I know this is obvious to many. But today, it clearly isn’t obvious to everyone. And so it’s up to those of us who understand to beat this drum: Human values, consistent honesty, and solid substance, all matter.

By solid substance I don’t mean filling speeches with endless boring facts. Rather, I mean that effective leaders must have the ability to give solid evidence of subject-matter knowledge every time they open their mouth. They must study trends and news events every day to be prepared to handle sudden crises and complicated issues.

On the contrary, honesty and greater good goals are not character features of control-driven, “me-first” leaders. Instead they are preoccupied with a lust for power, ego satisfaction, and personal wealth. They have a predisposition for bragging, bullying, lying, humiliating, abusing, and openly admiring other autocrats and dictators. And in an effort to secure themselves, they will dismantle the very institutions and programs that are essential to social stability. And what’s more, they will appoint oligarchs, loyal cronies, and family members to important positions, and follow that by eliminating those with the courage to speak truth to them.

In the final analysis, people who support autocrats because they see possible benefits for themselves do so at their own peril. The simple truth from history is this: Control-driven ,”me first” leadership will always fail in the end.

 

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I was once told by a colleague that my problem was that I thought every problem was a communication problem. As I thought about it I found myself explaining how a significant number of problems are indeed communication problems, or at least have significant communication dimensions. So here are some thoughts that Mr. Comey might do well to keep in mind…

Recent media revolutions have changed how communication works:

  1. Audiences today receive most of their information through many different digital devices, and choose the ones that appeal to them most.
  2. But this same technology creates a vast amount of information clutter, and results in confusion about facts and truth.
  3. In fact, this technology also creates a surprisingly new “media ecosystem,” one that allows repeated lies to eventually sound true, debating to polarize issues to the extreme, crude language to become commonplace, and celebrities to appear more knowledgeable than they are.
  4. And this technology also created countless new news sources to choose from, many based on opinion. Some sources became extreme, requiring audiences to become their own editors. Also, many people choose only the sources that feed their biases.

Communicators therefore have new realities, and new rules, to consider:

  1. Communication always breaks down. Most people can only remember about 50% of what they hear or read, and communicators can’t control which 50%. People hear selectively, and only what they want to hear.
  2. More information isn’t always better. Too much adds more clutter to an already information cluttered and confused environment.
  3. To compensate for this the communicator must begin with a simple framework. For example, first tell them what you know about them. In other words, empathize. Then give them only 4 or 5 major points selected to meet needs you know they have, with examples for each. Finally, summarize very succinctly.
  4. You should use social media to talk to your most important audiences directly, over the heads of the news media and others. This will help cut through the clutter. But you must use the devices and platforms you know they prefer, and each audience will be using different ones. And know that younger audiences will be changing their preferred platforms often.
  5. You must deal with the news media realistically. They will not tell your story your way. But you must still be prepared to respond when you become news. News media visibility establishes you as important, but news audiences will also only hear what they want to hear.
  6. The only way to change minds is to raise questions that cause audiences to become a little uncertain. Conversion is a lengthy process, but eventually you might find opportunities in audience uncertainty to suggest new positions. But remember, a Democrat’s argument will only make a Republican a better Republican.
  7. The more interactive your social media choices the more successful you can be in the long run. Successful communication is a process, not a one time sender to receiver event.

Mr Comey, I know there is a lot here to digest. But I think you will do well to incorporate what you can… especially insights about the new media world, how communication works, and especially what not to say. For example, I think you made a mistake referencing Mr. Trump’s hands, orange skin, and tanning lines. It should have been obvious that this is what adversaries would respond to as a cheap shot, and the news media would see as great headline material. You need now to go forward telling your story in a more straightforward manner, expecting people to hear only what they want, and using the right social media platforms to stay in interactive touch with your primary audiences, asking them to help tell your story. Word of mouth still works, but now it’s called buzz!

Good luck. The new media world is a complex and bewildering one. Believe me, I know. I learn the hard way too.

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The nation’s teachers have finally had enough! Current strikes in several states are gaining political momentum. Countless White Houses have tried to reform and improve public schools from Washington, and all have failed. Teachers know why. Really low salaries today encourage talented young students to choose other careers. Those already in the profession are paid too little to make ends meet. And in too many cases even those who make the sacrifice because they love students are not given the materials and system support necessary to do the job professionally.

Every experienced teacher and administrator knows that good and bad influences in the home, neighborhood, and from peers determine the preliminary steps that must be taken before academic success is possible. Therefore, in addition to possessing a love of helping young people, those who teach should come from the most talented among us, receive the best professional and broadest education possible… and be rewarded accordingly. In fact, meeting the most basic of our nation’s future needs will depend on top-notch public education.

Here is my take: The education of top professional teachers must include learning how to identify complicated family problems, uncover hidden student potentials and talents, and deal with threatening neighborhood influences. This knowledge is critical to producing early individual successes. And accomplishing all this requires taking solid courses in social work, psychology, and communication, as well as taking the best possible subject matter courses… preferably those taught by the most talented professors in the institution.

No-child-left-behind, universal common core, and required subject-matter testing were all invented in Washington. And they all failed because they did not address and remove the actual barriers to learning that many students and teachers face every day. Make no mistake, success in school has nothing to do with political ideology or forcing students to memorize subject matter. Rather, it requires the best educated, most talented, and well-compensated teachers working together with highly experienced colleagues… and supported by very strong funding.

The current secretary of education favors private school vouchers as her primary solution. But vouchers are too often a ticket to an unrealistic environment for poor and under performing students. And for good students, vouchers are simply a way to have tax payers foot the bill at a private or for-profit school.

Only well-funded public schools, with well-compensated top quality professional teachers, can meet the diverse and complex future needs of our nation. This is not rocket science. It’s simply common sense.

 

 

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With extremely smart and articulate young people taking up the issue of safety in America’s schools, I am wondering if good people on both sides of the gun issue can now find a meeting of the minds.

A colleague of mine recently pointed out that several independent polls show as many as half of NRA members agree with some automatic gun restrictions. And I recently saw a television report showing a focus group of concerned citizens and NRA members agreeing on a surprising number of solutions.

Maybe extreme polarization over gun rights is mostly the reaction to official NRA television spots, lobbyists tactics, and the divisive rhetoric of executives… and not the feelings of many longtime NRA members.

In the past the NRA has mostly been about gun safety. Members also buy guns for hunting and family defense. And all of  this seems reasonable, and no doubt constitutional. But many gun-free citizens have become terrified of living around huge numbers people from all walks of life toting high-powered automatic weapons , often openly and dramatically.

So here is my question: Without the involvement of NRA executives, lobbyists, politicians, or activists, and with independent poll information in hand, should not all community governments appoint permanent commissions to find reasonable ways forward?

 

 

 

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If you are leading anything today, or aspire to lead something, or just want to be a more informed follower, it’s not very complicated to set up a home study experience… and if you wish, invite a group of fellow travelers to join you. This is not neuroscience!

Looking back over 50 years of seeking to understand, teach, practice, and write about communication, I believe that serious discussions and internet searches of topics similar to those below can yield the necessary knowledge and insights for leading in today’s world. Here’s my list:

  1. Describe why communication always seems to fail… and what (if anything) can be done about it.
  2. Search the internet for insights from communication and media research.
  3. Describe ways media revolutions significantly changed society, individuals, and audiences.
  4. List ways to intelligently consume and use 24/7 journalism.
  5. Identify the many troubling characteristics of the ever-pervasive new media ecosystem.
  6. Describe ways that media have become weapons, and fake news.
  7. List personal benefits and hazards of social media.
  8. Describe best ways to use digital media for direct and interactive communication.
  9. Identify ways to make sure brand identities are authentic and clear.
  10. Describe processes for orchestrating one-voice messaging.
  11. Show how to use small groups for problem-solving.
  12. Identify the essential elements of productive meetings.
  13. List common internal politics issues and ways to address them.
  14. Clarify best methods for resolving conflicts.
  15. Find examples of using soft-power in local and foreign relationship-building.
  16. List the requirements for effective partnerships and allies.
  17. Write rules for constructive speech in a new media world.

It is absolutely essential to have enough informed, talented, articulate, values-driven, and courageous leaders and followers ready, willing, and able to help save the day when it’s needed. With our current media clutter, endless confusion, and total political chaos, that day has come.

Last weekend we may have witnessed the next generation getting ready to take on dramatic change. And these young people are also born searchers and tweeters. So either the weekend was just another mass march, or it was an entire generation suddenly awakening to the real possibility that they can make history. Indeed they can… but only if they really have the will.

In retrospect, I decided to bet on them. How about you?

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As I watched the rally in Washington I was mindful of the day John Kennedy pronounced that “the torch has been passed to a new generation.” He realized that both the timing and place were right. It was not so much about his politics. It was about his understanding of communication dynamics.

Readers of this blog know that for many months I have used communication dynamics analysis to assess what has been happening to both political parties and the presidency. In a nutshell, I have had to conclude that political ideology and both parties have lost touch with practical problem-solving, and the presidency is no longer governing from a foundation of basic American values.

It has been perplexing to me to observe how this predicament has been tolerated for so long by so many, and actively exploited for personal gain by others. The lessons of both history and communication warn that such a system will either degenerate into autocracy, or finally be changed by a powerful movement that emerges from widespread frustration and personal fear.

Now we have an uprising of young people. Millions of them. They are a new generation of smart, passionate, articulate, courageous, and new media savvy young people. Tweets will not frighten them! Right now their primary motivation is stopping gun violence. But I could also hear in many of their thoughtful comments an underlying disgust with unresponsive lobbyists and big-donor dominated politicians.

Here is my question: Is there an inspired, informed, and articulate someone out there who can soar above the narrowness of both political parties and give leadership to this incredibly impressive generation?

This weekend we had the kind of mass response and international news-making event in Washington that contains the seeds of a true mass movement. What do you think? Was this the dawn of a new day in America… or just another reality TV show?

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I was planning to offer a new course on the communication dimensions of leadership and wanted to add material on why understanding the impact of media revolutions was especially important today for anyone who aspires to lead. Conveniently, I came upon a brilliant new book on leadership by General Martin Dempsey and Ori Brafman titled, Radical Inclusion, and it happened to contain some compelling new ideas about media.

The media topic is important for leaders for many reasons. The digital revolution is creating a bewildering world of clutter and confusion. Sending out more information is usually only adding to the clutter. Debates today are polarizing more than educating. Television is expanding the leadership advantage of celebrity and entertaining. Repeating lies over and over again is making them sound true. Misusing words is causing them to lose their meaning. Crude language and personal attacks are becoming widely acceptable. And the realization that top experts disagree on most everything is causing average Americans to throw up their hands in confusion.

And just as I was ready to teach my fully revised seminar, the Trump campaign appeared… and the impact of 24/7 news and social media suddenly became much more intense.

Studying the Trump campaign and first year of his presidency was a total immersion in chaos and turmoil. But it helped me see with even more clarity that this digital media revolution is actually creating a new and powerful media “ecosystem,” a system with interacting and interconnecting facts and fictions capable of producing permanent clutter and confusion. As a result the world will never be the same. Leading will be forever changed, And the Dempsey and Brafman book arrived just in time to add very relevant new media insights.

The daily deluge of digital news and social media is actually forming what the Radical Inclusion authors call a permanent  “digital echo,” a state of clutter and confusion that always will be hanging over us. The implications of this for leaders are enormous. “Ways forward” will never again be based on perceived certain truths. That’s because in this digital world there are no reliable truths. As a result, leading may now require imagining and acting out compelling “narratives” more than preparing detailed position papers.

In other words, instead of writing big data-driven strategic plans, to be really effective today aspiring leaders may now need to chart out exciting storyboards and recruit the most talented supporting characters they can find to help tell their stories and act out their dramatic narratives. It’s no longer quiet time in the library. Now, it’s quiet on the set!

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