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Archive for the ‘Lessons Learned’ Category

The President has one opportunity each year to address all of Congress and the American people at the same time. But it is an almost impossible situation. This vast audience is made up of every ideology and opinion imaginable. And each person is hearing what he or she wants to hear. Changing minds is very unlikely.

Even so, on the whole Obama’s grade should be at least a B-plus, maybe even an A-minus. It was a good speech. But could it have been better? Or is there a better approach?

I have written in the past that these speeches end up containing far too much information. Half way through many of us are already wondering how all this will be financed, or thinking that there is simply no way to get all this accomplished. But presidents somehow still feel compelled to address every domestic and foreign policy issue that comes to mind.

This time the president began by seeming to indicate he would focus on a few themes  instead of a long list of issues. I was hopeful. But then he proceeded to work his way through  the same long list.

There were several moments when he sounded like he was about to conclude. But alas, more issues. There was one moment about ten minutes before he finally did conclude when he got very emotional and recommitted himself to continue to champion his “save the middle class” cause. This sounded like it came straight “from the heart,” was very sincere, and extremely convincing.

Was he finally going to step up and become the compelling full-of-passion leader that many people think he is capable of being? But then he quieted down… and reviewed more issues.

At best, I think these state of the union speeches are opportunities for presidents to activate their earned bully pulpit and simply restate precisely what they believe in with as much passion as possible. They would do better to avoid getting bogged down in long lists of problems. Rather this is an ideal opportunity to rally the well-intentioned troops both inside and outside Congress around a strong vision, and to do it with all the self-confidence they can muster.

The simple goal here would be to fire-up those who are already followers and to ask them to get out there and help convert the undecided. Then it might be possible through follow-up speeches and events to build an impressive momentum that overwhelms the opposition’s negative approach.

Long lists of issues tend to lead to confusion about what might be possible to accomplish. But rallying people around a compelling bold and exciting big idea can feel satisfying. And when people feel confident in a leader they tend to think less about problems. Rather they take comfort in thinking they are in competent hands and everything will eventually be alright.

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ISIS, Al-Qaeda, and more than 50 other extremist organizations have mastered the digital media world. Many have a simple message: “Do you have feelings of hopelessness? Are you looking for meaning in your life. If so, come fight with us. If you can’t get here grab whatever weapons you can and fight wherever you are!” They repeat that message over and over again in every way possible. And they utilize all internet and social media platforms with impressive professional sophistication.

The challenge now for nations around the world is to rise above the clutter of daily news, identify a simple counter-message of freedom, use all of these new media platforms with ongoing persistence, and repeat that simple message over and over again until it rises above the media clutter.

Simply put, the world is in a war of ideas. Intimidation and fear have already won some skirmishes. But make no mistake, constant fear mongering cannot win over a well orchestrated war. Such an ultimately hurtful message simply won’t survive a professionally designed, super-sophisticated, and relentlessly consistent internet and social media blitz with a promise of liberation.

However, establishing credibility for this promise will be absolutely essential. And it must be established at the outset, and remain anchored in reality.

It therefore seems to me that the best way to do this would be for assimilation plans to be developed for current immigrant residents in major cities around the world. Their mayors and city managers could meet to address these “planning issues” as practical problems, rather than as political or religious issues. And because of the magnitude of our current crisis, national leaders could be urged to support the outcomes of these meetings as a way to side-step dealing with party politics and never-ending national identity debates.

Extraordinary times require bold new initiatives. Relying on cities for international problem-solving admittedly is bold.  But what other choices do we have?  The next world war is one of ideas, and has already begun. Its battleground is the Internet. The weapons are new and social media platforms and tactics. And our cities are the most threatened. The West needs to mobilize quickly… and plan for a very long fight.

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I am British, But, is a film my honors students viewed at the British Film Institute (BFI) during a trip to London last spring.  The film depicts how many second and third generation immigrants are struggling with their personal identities.

Pakistani, Indian, Moroccan, and other immigrants in the film sound totally British but clearly look like natives of their family’s original country. And they often end up living  together in poor neighborhoods in London with little opportunities for jobs, and strong feelings of  hopelessness. And today’s social media and radical websites are very effective in attracting many of these disenfranchised young people to exciting revolutionary ideologies. Promises of hope and a new sense of purpose are quite compelling to those with little or no future.

The situation in Paris is even more explosive. The terrorist assassinations this week are a serious wake-up call for all freedom-loving people around the world. There are extremely poor neighborhoods on the fringes of Paris with many immigrants who by birth are French citizens but live in hopeless poverty with no future opportunities. It is not surprising that many will act out their negative feelings. Many will also buy into any radical ideologies that offer meaning, and will accept violence as the means for advancing them.

There might not be a short-term solution to this pervasive international problem. And a long-term solution will require those with means to help facilitate cultural assimilation, make many more jobs available, and establish a climate of progress and hope. In short, Cities will need assimilation plans, and leaders capable of generating excitement about implementing them.

Similar situations to London and Paris exist in the US. But historically the US is one of the best assimilation success stories we have in the world. Therefore, it is more important now than ever to make sure that current immigration issues do not threaten the nation’s historical melting-pot identity.

In the short-term, the challenge for all nations will be to prepare for additional attacks, defeat radical extremism wherever it exists, and deal as quickly as possible with their immigration issues thoughtfully and compassionately.

The challenge for communicators will be to carve out several simple messages: Explanations of how immigrant disillusion develops. Short-term advice about providing for personal safety. And more US melting-pot assimilation stories that can provide models to emulate.

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With the proliferation of college bowl games and talk of a national championship I found myself reflecting once again on the pros and cons of the current state of intercollegiate athletics. The games have certainly been exciting and the visibility benefit for many of the institutions is obvious.

As the marketing and communication vice-chancellor for a major private institution I was involved in explaining the many benefits of intercollegiate athletics… even overseeing athletic marketing for some years. At its best, athletic participation teaches leadership, the importance of discipline in achieving goals, the power of effective teamwork, the importance of maintaining strong values, and how to never give up striving for one’s best possible performance. And strong programs provide socialization opportunities that bring vitality and a good measure of positive fun to an academic community. When it all works right, the “sound mind in a sound body” philosophy is certainly compatible with most academic missions.

However, when the game becomes controlled by big money, institutions become stretched beyond their economy of scale, winning at any cost becomes the goal, exorbitant coaching and staff salaries soar beyond reason, players are pushed to play through dangerous injuries, conferences change membership annually based on politics and money, academic budgets are inadvertently and sometimes directly affected, television scheduling forces awkward game times, athletes are over-tutored, and bowl costs exceed revenues, one must ask: Is all this spinning toward  some kind of self-destructive end?

Like everything else today, Athletics issues have become hopelessly polarized. It’s either full speed ahead, or the whole thing is bad news and will destroy the academy. My experience suggests that intercollegiate athletics are too embedded in the fabric of most institutions to give up, and yet my analysis suggests that the issues are too important to ignore.

The ultimate answer awaits rational people to get engaged in meaningful dialogue aimed toward seeking rational solutions. Make no mistake, history teaches that self-destruction is certainly possible!

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The 24/7 news channels fill all day every day with reports written to compel us to stay tuned.  “Breaking news” has become the most used phrase. And digital technology has enabled this kind of immediate, intense and ongoing coverage of crises and disasters from school shootings and devastating storms to riots in the streets and airplane crashes. This week we have still another airplane crash in Asia, and so here we go again.

In such situations there are four basic “news” questions:  (1) What happened?  (2) Who was effected?  (3) What is being done?  (4) And what did we learn? When those questions are answered, why would coverage continue? Are periodic updates not sufficient?

Over zealous continuous news reporting almost always needs to be corrected. Corrections that follow much later get lost in the clutter. In the case of hurricane Katrina early information was full of errors, and later corrections made little difference. Continuous coverage of the Malaysian airplane disaster yielded little if any useful information. When the issue behind recent street riots in the U.S. became clear, what value was continuous live coverage? At what point do television news people become more influencers than reporters?

So what can we expect to learn from non-stop coverage of this most recent air disaster that we would not learn from periodic updates? Or to put it another way: When does news coverage become reality TV? And how do we tell the difference?

 

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In past posts I differentiated between “normal” and crisis times when it comes to making judgments about how leaders should respond. So was it wise for President Obama to say he wished that Sony would have consulted him before cancelling the film about the assassination of the North Korean President? What was the benefit of inserting himself in this way at this complex moment in time?

In addition to saying Sony should not have cancelled the opening of this movie on Christmas day because of our national belief in freedom of speech, Obama further added that he regarded the North Korean hacking as “vandalism” and not an act of terrorism.

Would it not have been better at this initial moment in the crisis to empathize with Sony’s difficult position and to avoid confusing a very uncertain situation? After all, Sony was responding to theater owners who were legitimately concerned about local crazies using the situation for their own purposes. And further more, maybe Sony was assessing their original “strategic” judgment about releasing this particular satire on Christmas day in a year when ISIS threats could very likely stimulate local sympathizers.

My judgment is that Obama’s critical remarks at this time merely insured more confusion, put Sony on the defensive, handed media pundits a field day, and stimulated angry responses from adversaries in congress about whether it was “vandalism” or terrorism.”

After empathizing with Sony at the initial time of crisis, and adding a firm commitment to find and punish the hackers, would it not have been better to wait a few days for Sony to decide when and how it would release the movie before saying any more? Then Obama could  “own” the moment, take the offensive, support Sony’s decision, and reiterate the nation’s  commitment to freedom of speech. This would also be the perfect time to define the concept of “satire” for the rest of the world, and to make a more careful statement about how the U.S. intends to respond.

It is true that during a crisis a leader needs to sound and look decisive. But in this particular case Obama also needed to avoid making matters more complicated, confusing and polarized.  Adding to the clutter as he did was not helpful.

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The hacking of Sony Corporation’s emails and their release to the public raises a number of critical issues related to the news media’s responsibility when it comes to reporting messages intended to be private. This is a complicated situation, but a very important one to analyze in this 24/7, highly competitive, often unedited, news media world.

Question #1. Do any of these emails have legitimate news value? For example, do some reveal improper relations with elected officials or criminal behavior?

Question #2. Do many of these emails only have “good headline” value because of the celebrities involved, or the sensational private comments of Sony insiders?

Question #3. Joe Scarborough on Morning Joe asked this critical question: “Does publishing most of these emails only result in the media doing the hackers’ bidding for them?”

Question #4. And when one or more media outlets decide to release these emails (and many will), will that mean all others will feel obligated to follow?

What makes this an even broader issue is the reality that making sensational statements of any kind these days can generate widespread headline coverage, and such headlines can multiply over and over. How often does this only amount to “doing the bidding” of the headline seeker?

This is not just a freedom-of-speech issue. It is also one of good judgment. No one questions the right to make these statements. But are they important news stories or merely audience  grabbing headlines?”

Now Sony has decided to delay or cancel the release of this movie. Was making the movie to begin with ever a wise idea? Have the hackers actually won the day?

Make no mistake. Sony’s rights are unquestioned. The news media’s rights are unquestioned. But what about their good judgment?

Should not the more principled news oriented journalists have taken more initiative to differentiate real news from what is merely good headline producing copy? Or if they cannot always make that distinction, should they at least ask the question more frequently?

In this irresponsible, lie infested, information cluttered, digital media world, should not the distinction between our “rights” and our “responsibility for exercising good judgment” become a matter for widespread public discussion? And should not the most responsible and principled journalists take the initiative to facilitate that discussion?

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“In the century ahead, U.S. strategic interests will align more closely with India than they will with those of any other continental power in Asia.”  That is the first line of a very perceptive essay by former Undersecretary of State, Nicholas Burns, in the September-October issue of Foreign Affairs.

There was a widespread burst of enthusiasm in the U.S. when newly elected Prime Minister, Narendra Modi, signaled that he wanted to build a more ambitious partnership with the United States. And now there are reports that Russia’s Putin is making his own overtures to India about the possibility of building a pipeline and engaging in nuclear projects.

Anticipating this may be why Nicholas Burns urged the White House to respond quickly following Modi’s election. He pointed to already ongoing military ties and cooperative projects on space, science, technology and education as examples on which to build.

But Burns also acknowledged some stumbling blocks that need to be quickly overcome. These include specific trade disagreements, complications involving Pakistan, and discouraging taxes on new investors. Even educators have been encountering some surprising stumbling blocks.

For example, I traveled to India as a part of a delegation of university presidents and state legislators. We were welcomed by university administrators with open arms. There was little doubt they were interested in forming partnerships. Before we knew it we were being asked to sign letters of intent. Their primary interest was faculty exchanges. But it soon became obvious that these exchanges very likely would be lopsided. They could upgrade their teaching with US faculty. In most cases, however, their faculty would contribute little to US institutions. And there were financial barriers to establishing more comprehensive win-win institutional partnerships.

But if those barriers could be addressed I saw incredible long-term opportunities. I was there primarily as a speaker to deliver an address about why international higher education should be seen as a pure form of public diplomacy… people-to-people relationship building. I affirmed the value of strong institutional partnerships, and talked at length about the potential of those partnerships to solve the most pressing international problems… from water, energy, hunger, poverty, global warming and public health, to rebuilding institutions torn apart by revolutions.

If Mr. Modi’s interest in partnering with the U.S. is sincere and trade and education restrictions can be addressed, I believe a strong partnership between India and the United States has endless possibilities. And our shared commitment to democracies should clearly keep Mr. Putin’s self-serving nationalistic ambitions out of the game.   

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For the past two weeks the demonstrations and accompanying violence in Ferguson, Missouri, over the police shooting of a young black male has concentrated the world’s attention on just how much tension exists in many of our cities. And now we have still other police brutality issues in the news, including one on the streets of New York. This is causing a number of international adversaries around the world to point out that while we like to preach human rights issues we have some serious ones of our own.

A recent blog post of mine discussed where a president should be located during a crisis in order to exercise effective leadership. Different crises bring different expectations. Should he stay at the White House? Should he go to the site of the crisis? Or should he locate somewhere else?

A panel of journalists on Face the Nation Sunday discussed whether or not President Obama should go to Ferguson to facilitate a community conversation in order to heal the wounds. John Heilemann of Bloomberg Politics, argued strongly that Obama should go there because only he has the credibility to help bridge the gap and find some common ground. And besides, since he is in his final years as president he need not worry about political consequences. He is free to focus totally on understanding the issue and finding ways forward.

Michael Crowley of Time Magazine, however, pointed out that attempting productive dialogue in a setting where all the facts are still not clear could very quickly become counterproductive. Opinions about what actually happened would no doubt become and remain the focus.

Crowley suggested that Obama should find a city that could serve as a model for how such police-community relationships are already being discussed and improved. In such a place he could lead a constructive community conversation while bringing his personal experiences and insights to bear on the topic. In such a setting, the focus can be on coming to understand all the ramifications of this complex issue and how it can be addressed in cities everywhere.

In crisis management you always try to know all the dimensions of the issue at hand and all the details of exactly what happened before you make any comment. The reality, however, is that each crisis has its unique aspects, and you are likely to encounter new facts as the story unfolds. Since the case in Ferguson still has facts under contention I favor Crowley’s approach. By working with a city already addressing the larger issue Obama can bring insights and experiences to this topic that others cannot. He simply should not miss this opportunity to handle this in a constructive and positive way.

In this context, 24/7 television might actually turn its attention away from the drama of street violence and business burnings to feature the dramatic human interest stories on all sides of this very complex issue.

 

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When you are accessing an event in the real world you make all the judgments about its size and scope on your own. You focus on the activity that attracts your interests. And then you move in for a closer look when your curiosity compels it. You run toward the action or walk away depending on your impression of the intensity. You are in complete control of what you are seeing and how much significance you see in the situation.

However, when television arrives on the scene it does all that for you. The producer/director defines the size of your universe and where you will focus your attention… and also has the tools to make it as much of a drama as he or she wishes. Television looks real, but it probably is not what you would have seen if you were there. It always has an “author” who determines exactly what you see and how you see it.

The recent protests in Missouri raise some very interesting questions: If the television cameras just didn’t show up would the demonstration have happened at all? If so, what kind of protest would it have been?  Would the most militant activists still have burned down those businesses?

What is the role of the news media in situations like this? Is this a time to under play the drama? Does the incredible number of journalists, cameras, and satellite trucks influence the size and intensity of violence? Would this have been an international story with demonstrations all over the world if it was not for round the clock cable news coverage?  The police brutality issue is important, but could the violence have been minimized?

Let’s face it, everything from news events to football games is becoming a television program.  And many people these days admit they would rather watch football on television than crowd into a stadium.  It’s easier to see and follow. And television adds to the drama.

And so it goes with news events. The more we convert reality to television, the more we are creating a whole new reality… one that is shaped for us by others. And those “others” are skilled at enhancing the drama.

Make no mistake. Television allows you to see it with your own eyes, so it looks real. But television  makes its own reality. And it is very important for all of us to be aware of it.

 

 

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