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Archive for the ‘Public Affairs’ Category

The recent rash of terrorist bombings raises questions once again about the impact of TV when covering violent events.  Certainly 24/7 cable’s non-stop breaking news reporting gives terrorists the terror-producing publicity they seek. But it’s also true that the public needs information about what is going on.

It is a perplexing problem. How much does dramatic TV coverage of terrorist attacks give the public essential information, and how much inspires more terrorism?

For example, does constantly saying “this is the worst mass killing in US history” repeat important information or mostly just enhance the dramatic effect? Or is this the best time to have partisan legislators argue the gun issue on TV?  Or does continuous dramatic repetition of the violence play too much into the hands of the terrorists? Or is labeling every minor update more “breaking news” really helpful?

Since the stakes are so incredibly high is it asking too much for television reporters to tone down the words they choose, use caution in how and where they point their cameras, edit scenes more carefully, and exercise more repetition restraint? I understand this request is asking a lot from a medium that is inherently dramatic. Keeping an audience emotionally connected is good for business. But it’s difficult to ignore the possibility that continuous dramatic coverage of terrorist attacks is a strong factor in producing more terror.

That said, I must also call once again for more media consumer education in public schools, community groups, associations, and in our homes. In this digital TV and social media world news consumers simply must become better editors and critics of what they consume… and they must also come to understand how media revolutions have changed them and their society.

 

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The decision of the people of the UK to exit the European Union seemed to surprise and shock the world. But it becomes more understandable when one takes into account the communication dynamics involved in reclaiming national identities.

Uncertainty on several fronts at the same time often leads to a kind of “circling of the wagons” response in many kinds of situations.  This is true for organizations when competition threatens, for families when overall wellbeing is suffering, for cities in economic decline, and for nations with similar kinds of worries about individual and national security.

Many people in the United States are experiencing a similar return to a “nation first” mentality evidenced by the support Donald Trump has  received in the recent presidential campaign. Extreme political polarization, threats of terrorism, and the decline of the middle class are combining to produce a strong “America first” response.

Joining the European Union for Britain meant a free flow of immigrants  flooding into the country taking jobs at a time when middle class struggles were intensifying. Now the idea of even more immigrants is frightening. And melding into a European identity also meant losing some of that strong sense of pride in being British. The overriding problem in Britain is that current political leaders have failed to demonstrate to the public that they can be a good partner in Europe in order to avoid military conflicts and enhance trade, and still maintain a strong British nationality.

Similar forces have been felt in Russia. Building off of the economic struggles all around him, Putin has been able to create a resurgence of nationalism by tapping into traditional Russian pride, much of which is based on a history of superior literature, music, art, ballet, sports and military strength.

It seems ironic that just at a time when globalization is creating new positive opportunities on every front, the fear of losing important national identities is producing a serious and potentially destructive backlash in many parts of the world.

So the basic strategic communication question for the future is this: Is it possible to go forward with the benefits of globalization and also retain national identity and pride? I think so. But we need to make sure globalization benefits are real for everyone, and that those benefits are communicated effectively.

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I often ask the same question about universities. I have compared them to cities, and their presidents to city managers. Their presidents have an executive team just as do city managers. And each executive has a staff. But true managerial influence pretty much stops there. Beyond the top team, it’s mostly a matter of personal and political influence, and possessing the appropriate communication skills.

It’s popular today to suggest that what we need is a corporate CEO as president, and that government and political experience are not necessary.  Some would even argue that Washington experience is a liability.

But those who think that successful corporate CEO’s can make successful presidents should consider the reality of the total landscape, and exactly what kinds of skills and experiences are actually needed.

Presidents have little reliable control of what happens beyond their immediate team. Through their team they communicate policy directives to long-serving career people who must be relied on to fit these directives into the realities of their daily work… around the country and the world. Sometimes it works. Often it doesn’t. So presidents must repeat and persist. They must also persuade congress to act. But to do so requires adequately accommodating different levels and amounts of opposition. Otherwise nothing gets done.

Some would therefore argue that governments already have become too much like businesses to function effectively. These people say that big political donors today behave too much like corporate investors and board members, with their own profits more their concern than the public welfare.

My view is that the essential communication skills needed to lead governments from cities to nations are situation specific and strategic in nature. Listening, finesse, savvy, persistence, coalition building, an appreciation for strategic  compromise, and a tolerance for ambiguity, are skills fundamental to the job.

The thought of electing a president with no political or government experience is indeed troubling. Certainly leading governments can and should employ more “business-like” practices. But governments are completely different work environments, and the experience and skills necessary for effectiveness must be suited to those realities.

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We are entering an unprecedented stage in a bewildering presidential primary campaign. The shouting is degenerating into violence. It’s obvious that the candidates are the shouters. But does the news media have some additional responsibility at this new stage in the campaign?

After all it’s difficult to deny the insatiable appetite of 24/7 cable news for constant new and dramatic statements to report, and the tendency of well-crafted television reporting to turn demonstrations into emotion-filled drama.

It seems to me that there are only two ways to describe the news media’s responsibility when it comes to escalating violent situations: Either they should only describe what is said, show what is happening at demonstrations, and bear no responsibility; or they should assume the additional responsibility to express disapproval of untrue hate statements, and work hard to minimize dramatic camera work and commentary during violent demonstrations.

Freedom of speech might guarantee the right to shout. But it also guarantees the news media the right to challenge lies aggressively and to communicate only what they know to be true. What we have here now is an interesting tension between what has become “the business of the news” and “the public’s interest and need to know.”

After years of study and professional practice it seems to me that the dynamics of aggressive debates evolve this way:

Outrageous remarks shock and get our attention. But when repeated incessantly people quickly get used to hearing them. So then remarks get even more outrageous to keep attention. Now opponents need to match those statements or risk being ignored. In today’s digital technology world dramatic attacks will “trump” thoughtful policy messages every time, especially when it comes to news coverage the next day! Eventually rage mounts and violence results.

So it seems to me that as outrageous shouting escalates the news media must assume an escalating responsibility to report only the facts, refrain from giving overexposure to outrage, and minimize the use of dramatic language and production techniques.

We might feel that whoever started the attacks is the most responsible for the violence. But another reality of today’s digital media world is that people tend to forget what happened yesterday and their anger grows in intensity with each day’s news.

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As the political campaign enters the next stage the “media  consequence” question for us now is how many of the lies, attacks, and outrageous remarks we endured in the past will we remember as the candidates very likely will begin to sound more reasonable?

In previous posts I have discussed how ‘lies begin to sound true” and “imploding information produces confusion” in this new media world. Consumers are left having no idea what to believe. Now, as we move ahead we must add still another troubling media consequence: extremely short memories!

Political candidates, institutional critics, and social cause advocates have learned that they can get attention, receive ongoing news coverage, and attract large audiences just by making outrageous statements that include elements of conflict and light  entertainment. Then, once celebrity status is established these same people can change their tone, sound more reasonable, and gradually put distressed people more at ease. The consequence is that we can never be exactly sure of what we are getting in a leader… be it in governments, institutions, or causes. This memory loss and leadership uncertainty stage is what we are entering now in the current political campaign.

Only a society that can fact-check for truthfulness, strong  character and integrity early in the process will be able to trust the people they elect. The problem is that we have not yet learned how to do this in this age of ongoing media revolutions.

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Not too long ago if someone made an outrageous remark about an organization I probably would have advised officials not to respond. To do so inevitably would give credibility to that person, put the organization’s spokesperson on the defensive, and unintentionally confirm the situation as controversial. Not responding would usually mean that the whole thing would just go away.

But in today’s media climate not responding can lead to unanticipated problems. For example, there is no doubt that today’s social media combined with the voracious appetite of 24/7 news very likely can lead to lies sounding true… at least true enough to seriously damage reputations.

And when a political party decides to attack the government as a whole, block everything a president does, object to every domestic and foreign policy, and reject every economic initiative, there also can be unintended consequences. In addition to creating gridlock and nothing getting done, a mean-spirited polarizing approach can also lead large numbers of people to view the attackers themselves as a huge part of the problem.

So in a new media world lies can begin to sound true,  attackers can eventually become part of the problem, and simple promises of a better life by someone outside the system can become very attractive. Feelings emerge that social progress has become hopelessly gridlocked, and very soon there is too much support and momentum for the outside person to be stopped. In other words, the desire for happy days “trumps” any demands for details about action plans.

The news media also plays a role here. Events and public  pronouncements that stand out and grab public attention are clearly news. When such stories have next day follow-up potential they are really good for business, i.e. ratings and headlines. The unintended consequence, however, is that the person able to generate grabber headlines gets what amounts to free publicity, and often a lot of it over extended periods of time. Eventually this adds up to establishing emerging leader credibility.

Similar conditions existed in Germany in the 1930’s. People had become disenchanted with government, the jobs economy was weak, international prestige was suffering, and conditions were ripe for promises of a better life. An unlikely individual emerged with that promise, as well as an additional one to restore the public’s pride in the superiority of all things German. By the time enough people saw what was actually happening it was too late to stop it.

Does all this mean that the news media has a responsibility to step in very soon and demand on-the-spot proof for comments that seem less than truthful? Or does it mean that many other organizations and schools need to accept the critically important responsibility of teaching masses of citizens about  today’s media dynamics and consequences?

For now, however, it may be that we can only cross our fingers. If we actually do elect a president based more on promises than substance, let’s all hope it all works out anyway!

 

 

 

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Last week I asked the question: How important is Truth? A long-established historian and recognized scholar sent me a very perceptive response. He preferred that I publish it without attribution, so here is a slightly trimmed version of what he said:

“Time, not truth, is (our) unit of value. The more information we are offered, the less we have. Information is conveyed through time, and (today) time is purchased with money. Hence truth must be ‘trimmed’ to fit the narrow confines of the time offered by the (news or other) medium.”

He went on to point out, “This is the reverse of the order of what prevailed for the last two centuries. Our ancestors had scads of time… stood in the open for hours listening to addresses and debates. They read tiny printed newspapers, transcripts, documents and public records. There never was a need for a commercial break…”

“My fear,” he concluded, “is that we do not live in the Information Age, rather (we live) in the Entertainment Age.”

I share this sage’s perceptive thoughts as our “entertainment-driven” political debates rage on day after day. Admittedly, my constant call for more media literacy education might not change this game. But at least it might produce some measure of public awareness of what is really going on.

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The 24/7 cable news and social media revolution has changed political campaigning in many ways. One of the most troublesome developments is the acceptance of deliberate and  incessant lying.

How important is it to you that your candidate tells you the truth? And what can be done when everyone starts making outrageous claims just because everyone else is doing it?

In past years I remember hearing that kind of “group-think” from well-meaning fans about cheating in intercollegiate athletics. But when a game changes to rationalize lies and partial truths as acceptable what happens to the game, and the fans?

In today’s instant digital media environment there is a  growing acknowledgement that the more a lie is repeated the more it begins to sound true. One lie enables more lies, and  suddenly everyone is following with their own outrageous claims. Otherwise they fear the news media will ignore them.

How then should responsible journalists respond to such a situation? The accepted approach seems to be to ask one tough question and then leave the response unchallenged.  The thought is that challenging the truth is the other candidates’ responsibility… or at least someone else’s. After all, there are a number of “fact checker” websites that can be consulted. But truthfully, how many average voters are consulting them… or even know they exist?

Given the intensity of the situation, should we be expecting responsible journalists to be questioning outrageous  statements more aggressively? Should they be pushing newsmakers on the spot to substantiate suspicious claims? Or is reporting the drama of continuous political fighting, shouting, and poll fluctuations just too good for the business of media, i.e. just too good for tomorrow’s readership and ratings?

Whatever you think, I think now more than ever media literacy education is needed in schools, colleges, PTA’s, professional associations, community organizations, and everywhere possible. Citizens need to become their own editors and fact checkers. Even news organizations could be doing more to explain how they see their role and what consumers can do to find the truth.

In fact, I believe that leaders at all levels in all organizations should be analyzing all this and noting how media and technology revolutions change everything… inside and out!

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This week my head is swirling with questions: Did the founding followers think that the future of our republic depends on voters who are educated about the issues? Does the news media have a responsibility to help deliver that education? If not, who does?

In a 24/7 cable news world does endless sound bites of  Trump, Trump, Trump, create a sense of inevitability about the outcome? Is it OK to allow one candidate to dominate news coverage thereby requiring the other candidates to compete for coverage by creating their own outrageous moments?

Some communication academics argue that news organizations determine the social issues agenda by what they chooses to cover. Then individual peer groups determine what people think. Are today’s news media outlets setting an agenda that would please the founding fathers?

Wolf Blitzer on CNN this week said that this week’s debate is now about who will not appear. But is there any news media responsibility here to respond by focusing on an agenda of issues that need to be addressed substantively?

So the issue really is: What is the definition of “news” in a commercially competitive, fast-paced, 24/7 news media world?  Is it mostly the excitement of the race itself, i.e. the drama of intense conflict, name-calling and polarization?

In the final analysis, I can only conclude that in today’s new media world citizens are on their own to educate themselves about the substance of candidates… and understanding the dynamics of this digital-driven information implosion environment is critically important to their ability to do so.

So where in society should this public policy knowledge be strengthened, and media literacy education take place? The public schools? Universities? Community groups? How do we make it happen? And should news media organizations at least do a better job of educating their audiences about themselves?

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In the past I have found state of the union addresses to be too cluttered with wish lists and endless recommendations, and therefore pretty much useless as calls to action. In short, from a communication point of view most of them were fairly weak speeches.

I must say I think Obama chose a better framework this time… a format with four basic ideas embedded in four questions: (1) How can we give every American a chance at some measure of success? (2) How can we use new technology to ensure U.S. leadership in the world? (3) How can we make the U.S. safe from terrorism? (4) How can we make our politics reflect what’s best about America, not what’s worse?

The cleverly embedded ideas were obvious: We need to focus more on closing the income gap. We need to lead the world in climate and new energy innovation. We need to invest more in homeland security. And we need to end mean-spirited  polarization.

This framework allowed Obama to point out a few of his successes. But more importantly it enabled him to lay out a challenging (but doable) agenda for future leaders, no matter their political ideology. This made for a much better speech.

However, good speeches usually have a natural concluding moment, and I think Obama missed his. That moment occurred about 15 minutes before he sat down! His audience was in the palm of his hands when he explained what it means to be a free American. But then he went on with too many little examples allowing partisans to return to their polarized thinking.

That said, his idea number 4 is very much worth noting. Communication analysis suggests that polarization can win a debate, but not the day. Extreme solutions almost always are temporary. Real problem-solving actually takes place in the grey areas of most issues.

Communication dynamics therefore provides a strong argument for bipartisan compromise. Effective leaders must be allowed to establish an environment of authentic listening.  And once heard, constituents must follow with good-spirited, bipartisan and collaborative problem-solving.

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