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Archive for the ‘Public Affairs’ Category

In recent years, I have been adapting the lessons I have learned in my marketing and communication work to the bewildering world of legislative advocacy. My focus has been on helping advance higher education and nonprofits, and  it has been quite an adventure. 

I thought it reasonable to think that a certain amount of government regulation was needed to keep greedy speculators on Wall Street from ruining our main street economy, or to deter out-of-control bankers from being totally self-serving. or to prevent manipulators from using non-profits to hide questionable business practices, or to keep less than  competent educational administrators from misusing funds. But in this hopelessly polarized society, it seems all I encountered were the most extreme political ideologies and solutions.

In my immediate world of higher education I was willing to support essential regulation focused only on very specific  situations and people. Beyond that, I thought that it might be possible for an enlightened government to focus on providing financial and other positive incentives to stimulate informed and creative ideas to improve teaching and research.

From my 45 years as a teacher, it really did seem apparent that individual institutions and students have specific talents and special needs. In other words, I naively thought it should be possible to convince educated government officials that finding and supporting talent, and institution-specific solutions, is far more effective than centralized controls  that assume everyone can learn the same material  in the same way.

Instead, I found even more centralized controls and regulations than I imagined, along with a disturbing commitment to increase them.  Even new administrations that I thought would be somewhat enlightened, are not. To punish the guilty, they punish everyone.  As a result, all institutions have had to add staff and money to comply with endless pages of detailed regulations, and any goal to keep costs and tuition low has been rendered almost impossible to reach.

I will still concede that limited regulation is sometimes necessary. On top of that, however, we desperately need mutually respectful dialogue between “trench-experienced” teachers, administrators, and enlightened legislators. But to make this even feasible, we must first end this mean-spirited, polarized, and destructive argumentation that is tearing our country apart.

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Conversations in Washington this week once again had me thinking about the exciting potential of international higher education. I recalled how each time I have experienced the coming together of teachers, students, administrators, and others from various parts of the world, I have witnessed a sincere collective curiosity about cultural, religious, class, ethic, political, and historical differences. And I must say, in these settings I have never seen these differences lead to dangerous hostility and conflict. Rather, they almost always lead to new friendships, projects and ideas.

I therefore firmly believe that international higher education is one of our world’s best forms of public diplomacy.  Public diplomacy, for me, is simply defined as people-to-people communication.  It is the people of one culture coming together with people of another for the purpose of common understanding.  It is the ultimate form of using a “soft-power” strategy as an effective alternative to “hard power” conflict. 

This belief led to some very compelling conversations this week about the potential of bringing together university presidents, scholars, public policy leaders, journalists, ministers of education, corporate leaders, and others to discuss what universities can contribute to solving such world problems as poverty, disease, food production, water shortages, energy, cyber crime, and more.

The anticipation of the aftermath of revolts in Libya, Egypt, and elsewhere, also raises the question of what role  educational institutions might play in nation-building, economic development, and global leadership preparation.  Meeting the world’s workforce needs, as well as our needs for experienced international problem-solving oriented managers and executives, is clearly a big challenge ahead for our institutions.

Higher education is becoming a global enterprise, no doubt about it. Every institution in every country will face the internationalization of its student recruitment, faculty scholarship, research orientation, curriculum content, and financial support.  A “sea change” is coming in this industry, and it is truly exciting to imagine what all this change might mean for world problem-solving, and for the ultimate achievement of peace on earth.

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Listening to all of the political rhetoric this week I kept thinking about how often I would tell my undergraduate students over the years about the practical lessons we must learn from communication theory study and research findings. One of the most important lessons is just how selective our perception can be.

One of my favorite examples was to demonstrate that when a committed democrat hears a well crafted speech by a strong republican, the democrat invariably becomes a better democrat.. and vice versa. This is because our natural tendency is to argue in our minds with what we are hearing so as to reinforce what we already believe. Changing our minds rarely happens.  Rather, we end up finding new ways to strengthen our long-held positions.

There was a period of time a number of years ago when several universities ended their debate programs.  Some of the academics felt that communication studies should examine how communication can help solve problems, and that debating mostly ended in polarizing arguments… leading ultimately to communication breakdown.  Today, competitive debate programs have been reinstated in some institutions. But critics will still argue that the most successful debaters are the extreme fast talkers and most polarized thinkers, and that winning the day by taking extreme positions, and making the most noise,  is the wrong lesson to learn.

My experience has led me to think a two-step process is required: First, I suggest that debating is helpful when it is defined upfront as “an exercise” to clarify all the viable positions. When the debate is complete, however, there is another set of collaborative decision-making communication skills necessary for progress to be made. The critical second step, and only way forward, is to use group process facilitation to find the best elements of each position, define an initial step forward, and then make needed adjustments as experience dictates.

Debate, followed by facilitated decision-making, is how the best organizations move ahead. And I believe it is the only constructive way forward for the U.S. political system as well.

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Everyone understands the importance of body language.  We know that how we look (facial expression, gestures, dress, etc.) when we make a statement either reinforces the message, cancels its credibility, or sends a completely different secondary message. This is true for institutions, and for individuals.

This week the Texas Legislature failed to pass the bill authorizing the state budget before the close of the regular session. The culprit was a Senator’s filibuster protesting dramatic cuts in public education.  The governor immediately called a special session, which brings into play a whole different set of voting rules.  Members can now start over on a new bill, or pass the entire current bill by a simple majority.  They can also revisit and change elements of the bill that were blocked during the regular session by the minority.

The ultimate consequence is that a bill which cuts a whopping $4 Billion from public education, putting thousands of teachers and others out of work, is now likely to pass.

I understand that many think this super drastic action is necessary in these hard economic times. Others feel just as sincerely that the economy can be rebuilt with a more balanced approach. My “communication” concern here is that many of the victors this week in Texas “looked” so self-satisfied about winning.

The legislature by majority vote is now likely to bring enormous pain to countless Texas families. And instead of demonstrating compassion and empathy about the eventual consequences, they focused on looking happy about the victory.

At both the state and federal levels, it is worrisome to think about what body language might be telling us about so many of our current political leaders.

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Observing legislatures in action this Spring has bordered on being depressing. Whatever happened to mutual respect, appreciation for other points of view, simple human tolerance, and just plain good manners? Why can’t we see that this mean-spirited political environment we have created is tearing our society apart?

In the Texas legislature, the eleventh hour of the 2011 session is playing out with every tactical trick in the book being used. Extremists are determined to go to any length to get the most extreme views enacted into law.  Amendments, points of order, and angry rhetoric rings on into the night. And when bills go to Conference Committees to resolve conflicts, the meetings are in total secret, and its’ members are completely unavailable.  What kind of system is this? 

Endless state and federal bills have been passed to make certain that institutions like ours operate transparently with the public.  But, more and more, lawmakers do their own “sausage-making”  in secret, out of touch with the rest of us, and representing only the extreme among us.

In Washington, the situation is much the same.  Extreme positions on how to manage the budget deficit fight are argued without a sign of tolerance, or human decency. This is not communication, it’s warfare!  And when members meet among themselves, they do so out of sight to those of us roaming the halls looking for just a slight clue that reasonable bi-partisan deliberation is going on somewhere. Then, when they speak publicly, the talk is polarizing. And even though their office staffs often sound thoughtful, there is no way to tell what is actually going on in this daily world of contradictions.

Those few people left in public service who came there to be true statesmen, are now just lying low.  One member, who a year ago was accessible to me, and willing to support reasonable requests, now does not answer my emails. She never is available for a visit, and instead always asks a staff member to meet with me… who then just sits there nodding sympathetically in response to anything I say.

In all my years of working in communication and marketing, I have always been able to get some sense of how well I was doing.  Even with the many surprises inherent in this competitive business, I was always able to get information along the way that would confirm success or failure.  In the world of government relations these days, however, there is no way to tell how well you are doing. Just when you think you have achieved something, a last-minute maneuver, or mean-spirited communication tactic, wipes it all away.

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My belief that international higher education is the purest form of public diplomacy has been discussed in previous blogs. This week I have been engaged in conversations about how higher education is also an economic development tool.  It is especially exciting for me to see how an industry I have such passion for has the potential to play a major role in helping people from different cultures understand each other, as well as to help develop the economies of underdeveloped societies.

Higher education for development (often referred to at HED) recognizes that to develop stagnant economies requires resources and institutions that can train a relevant workforce and educate leaders capable of building a new day out of current realities. This capability is not only a component of economic development, but it is an absolutely fundamental activity to achieving success.

The American Council on Education (ACE) has long-established expertise in doing this kind of work in Africa, parts of South America, Mexico, the Middle East and elsewhere. Its’ experience in this very specialized work can now assist other similar projects.

The Center for Strategic and International Studies (CSIS) is currently exploring higher education as a central component of a new project in economic development.  CSIS developed the “smart power” ideas that recently influenced new diplomatic thinking at the U. S. Department of State. This non-partisan think tank is now following up the Smart Power project by considering a new one to help solve economic problems in the underdeveloped world, and it is clear that higher education will be a key component. It is also clear that higher education, with all its’  human and economic development potential, has a critical role to play in enhancing national security… a basic concern underlying all projects at CSIS.

The Woodrow Wilson International Center for Scholars is also completing a project to design a business plan for an independent organization that would do public diplomacy for the U.S.  This is being proposed as a public-private partnership and would involve higher education in many of its’ activities.  One of the ideas in the study is to work with university students and utilize new media as a cross-border relationship-building tool. Such a tool would enhance understanding between cultures, provide hope and support for freedom-loving people in closed societies, and could also support the economic development projects of other organizations.

I have experienced the magic of what happens when students and teachers come together from different parts of the world. They rarely are polarized by their differences. Rather, they immediately become interested in learning about cultures, customs, values, languages,  and histories. Even when these learner-travelers are from countries where their governments are in conflict, mutual respect and lasting friendships almost always are the outcome.

Applied to the current economic problems in the US, we must certainly come to see that education, including higher education, is the most important tool we have for economic development and for bringing cultures and differing ideas together. From training a new workforce  for a changing society, to educating the entrepreneurs that will develop new small and large businesses, education is the only sure way to grow the economy. It is absolutely absurd to think that wholesale budget cuts that put thousands of teachers out of work, and also denies thousands of students the financial aid they need, will create new jobs and grow the economy. Most certainly, there are places to cut fat from federal and state budgets. But those who have benefited from past financial success, and now have the means to help, must now come to see that finding new revenue is also essential to preserving the most powerful economic development tool we have… the American systems of K through 12, and higher education.  

What we understand and preach to the rest of the world about the power of education to develop economies, train needed workers, and educate innovative leaders, we now desperately need to apply to our own problem solving. And, of course, professional strategic communication and integrated marketing are fundamental to all of this… to public diplomacy, to HED, and to applying their lessons at home.

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Now that we are halfway through the legislative session, developments in Austin are reminding me of how rumors are rampant everywhere. We live with them in organizations, and we are now dealing with them in the Texas legislature. What makes it so complicated is that they are sometimes only a consequence of the natural communication process; other times they are unethically manufactured.

The House bill in Texas dealing with the need-based financial aid program for private institutions calls for a 41% cut from current appropriations. Some will tell you that this is the way it will come out in the end.  However, we are now hearing from some on the Senate side that the final cut will be no more than 25%.  Still others say any cuts will be for only one year, and by the end of the summer, will be restored for the second year. Each unofficial source has his or her own story to tell.  So, are these rumors natural, or manufactured?  

I am reminded of the exercise I sometimes do in one of my classes where I whisper a message to one student, and then ask that it be passed from one person to another around the class.  When the last  person hears the  message I ask that it be repeated out loud to the entire class.  It’s always amazing how much messages change.  Sometimes they in no way resemble the original statement.

Communication experts often explain how rumors are a natural part of the communication process, and therefore cannot be avoided.  Natural rumors  actually develop in three steps: 1)  listeners can remember only a portion of  each message, and they always select the portion based on their individual special interests; 2) in retelling a message, the portion they remember is automatically given  additional personal emphasis; and,  3) additional thoughts are then added from the communicator’s personal experience.  A message will often significantly change with only one retelling.  But, when retold many times, it can become  a whole new message.  These rumors are both innocent, and natural. 

However, in today’s competitive world, both in organizations and in society, rumors are often used as ruthless strategic tools. They are  consciously manufactured, and relentlessly repeated. The belief is that if they are repeated often enough, they will eventually be seen as true, i.e. “Obama was not born in the U.S.”  Those that recognize what is happening often just drop out of participation from disgust, leaving extremists to win elections and manage our affairs. As professional communicators, we cannot accept this situation as mere clever competition. Rather it is unethical behavior, and in time it will totally undermine the effectiveness and integrity of our profession.

We must, therefore, challenge institutional leaders, politicians, and  practitioners who have adopted questionable communication tactics. The only professional response to rumors, natural or manufactured, is the formulation of truthful, simple messages. These then can be  repeated using interactive tools and tactics selected for each audience. When a rumor is identified upfront, and then followed by a thoughtful statement, the rumor can be bypassed and legitimate communication restored.  We know this approach works in organizations, and we must now make it work in today’s socially destructive political environments.

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Too often we send out position statements without explaining their context.  This is particularly important for political statements, especially if they are to have genuine credibility and legitimate social value.  

This week I have been especially mindful that virtually all the “solutions” I have been hearing about for solving our budget deficits lack any reference to meaningful context, especially to lessons of past societies.  Without including needed perspective, strategic communication is alarmingly incomplete.  

I observed in previous posts that today’s political communication often amounts to only one-sided propaganda.  Positions on issues are put forth over and over again with the assumption that repeating them often enough will make them true. But when context is missing, and needed, political viewpoints are  just not useful. 

For professional strategic communicators, I have argued that we always have the responsibility to make sure our political messages  are seen in as accurate a context as possible.  Only then will our audiences understand the essential historical and social factors that surround the situation, and can see how they have been taken into account when formulating our position.  Such a position, then, is worthy of serious consideration, and it is socially useful because we have established its’ credibility.

Much-needed context is missing in most of today’s political discourse. The result is dangerous polarization. A few respond to these extremes,  but too many just drop out.  And it is entirely possible that these dropouts will become the vast majority.

I asked my historian cousin to describe his “lessons learned” from studying similar situations over the course of time.  Just what are the consequences of this kind of extreme rhetoric, I asked?  His response was that when extreme political rhetoric (i.e. propaganda), based mostly on ideology, ends with the wealthy allowing the middle class to decline, and the poor to be ignored, the society will inevitably decline. In fact, this is how entire civilizations fall.  

We certainly are not hearing this kind of broader “historical context” addressed in today’s debates over how to manage deficits over time.  I believe, however,  that only  by seeing political positions in the context of established historical realities like this, will our arguments have  real credibility.  Otherwise, we are only simple-minded propagandists, and our society is certain to decline.

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The American Council on Education’s (ACE) annual meeting was held in Washington this week, and as you would expect, many of the speakers addressed the huge issues facing higher education, and the dilemmas we face in trying to address them.

I addressed this dilemma previously in Lesson 46, but I am driven again this week to talk about the senseless contradictions inherent these days in most of our political messaging:

Some give rousing speeches to motivate teachers to higher achievement,  and then turn around and make them hostile. 

Many make statements about reducing costs and restoring local responsibility, but then impose national standards and stiffer regulations…all of which, of course, increase costs!

Much rhetoric is about creating new jobs, but then these same folks propose immediate and draconian cuts…putting  people out of jobs by the thousands.

These “political communicators” operate on the premise that repeating the same extreme view over and over again will eventually make it effective.  But this is not true communication.  It is propaganda, pure and simple. 

The consequence of propaganda is that some will buy it, and others just stop participating . We end up with a polarized world, and no solutions.

Genuine political communication is about better understanding and  promoting  the greater good. It seeks to move audiences toward genuine solutions. It favors practical approaches and simple messages that improve social climate and enable democratic progress, one step at a time.

Propaganda, then, aims only to win big for a few. Communication, however,  expands understanding, accounts for differences, and offers reasonable solutions.

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I just returned from the Texas Legislature and am headed to Washington for the American Council on Education’s (ACE) annual conference.  All week I heard, “You make a good case for support, but we have no money.”  And I am likely to hear the same song again in Washington.

It may be much the same even inside your institution.  Your organization may have fallen on hard times too, and you are just told there is no money.  You may have a good case for moving forward, but it is dismissed. The only remark you hear is the one for which there is no argument. We are broke.

In a situation like this there seems to be little hope. No matter how good a case you make for increased support, the answer is the same. I have been in this situation many times, and so today I have been asking myself, “What are the lessons I learned?” 

In retrospect I realized that even in this legislative climate, by continuing to make my case, I have an opportunity to lay the groundwork with legislators for the day when the economy gets better.  If I was impressive today, they just might want to help me even more tomorrow. 

So the lessons I learned are these: 1. First, convey an empathetic understanding of the reality of the economic moment. 2. Then, continue to make your case for the social value of the support you need. 3. Look for changes in the situation over time that may allow some progress, no matter how little. 4. Make a reasonable compromise now, in exchange for a promise of support later.  When times get better, your organization will too.

Bad economic times can really be depressing. But if, in a situation like this, your communication initiatives are handled positively, professionally and with confidence, you will establish a foundation now that will bring you even  more success over time.  In a word: Onward!

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